Job Description

Description: Desktop Support Analyst takes incoming service tickets from the front-line Service Desk and assists users either in person or by phone, solving general hardware and software problems as needed. They are also heavily involved in deploying new equipment, ordering, inventory tracking and maintenance, local set-up and other duties relating to company workstations and peripherals.

* Work closely with users and other Desktop Support Analysts country-wide to troubleshoot and resolve problems.
* Monitor the ticket queue on a consistent basis for incoming work.
* Research and keep abreast of new technologies both within and outside the company.
* Apply knowledge to current processes to recommend changes and improvements to current technology.

*MUST HAVE RELIABLE TRANSPORTATION
*MUST BE A RELIABLE PERSON
*MUST BE ABLE TO PASS CRIMINAL BACKGROUND CHECK AND DRUG SCREEN


Required Skills:

3 years experience supporting desktops, laptops, printers and networking in a full time corporate environment.
* Bachelor's degree or equivalent experience and certifications (A+, Network+ and MCDST) preferred.
* Extensive experience with Microsoft operating systems (from Windows 95 to Windows XP) and basic corporate applications.
* Extensive experience with desktop and laptop hardware as well as inkjet and Laser jet printers.
* Moderate experience with TCP/IP networking, switches, hubs, cabling, VOIP and networking concepts.
* Moderate experience with Active Directory domains, users and groups.
* Dependable transportation for office visits.
* Ability to lift 50lbs and use simple cabling tools (crimpers, toners, etc).

*MUST HAVE RELIABLE TRANSPORTATION
*MUST BE A RELIABLE PERSON
*MUST BE ABLE TO PASS CRIMINAL BACKGROUND CHECK AND DRUG SCREEN

Job Category Keywords:
Help Desk, Customer Service Representative, Service Desk, PC Hardware

Education Requirements:
High School

Soft Skills:
Excellent communication skills both verbal and written. Extraordinary customer service skills and desire.