Job Description

The Collector works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, and other loss mitigation or recovery activities. Duties include:

• Contact delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts
• In the recovery area, work with customers to establish full balance repayment plans or settlements
• Work an established list of accounts on an automated collections system and/or auto-dialer
• Resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts
• Understand and educate customers on account terms and alternate payment programs and methods
• Navigate a computerized data entry system or other relevant applications

To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed. Relevant education and/or training will be considered a plus. If you are qualified and interested in this position, please apply online today for immediate consideration.

Benefits

Dental, Paid Time Off, Holidays, Flexible Spending, Medical, Life, Health Savings Account, 401K, Prescription

Contact Details

Name: Kforce Professional Staffing, Inc.